Terms of Service
1. Services
eRgroup Consulting (including our RAiS IQ related offerings) provides professional consulting, advisory, training, and digital products. Specific services may consist of AI audits, strategy sessions, creative direction, reports, guides, and related professional deliverables.
2. Payments
All services are payable in advance unless otherwise agreed in writing. Payments may be processed securely through third-party providers such as Stripe or bank transfer. Fees are non-refundable once work has commenced, except where required by Australian Consumer Law.
3. Delivery
Timeframes for delivery will be agreed upon at the start of the engagement. While we take all reasonable steps to deliver on time, delays may occur due to factors outside our control. Drafts and deliverables will be provided within agreed business days wherever possible.
4. Client Responsibilities
Clients agree to:
Provide accurate and timely information needed to complete the work.
Review drafts and provide feedback within reasonable timeframes.
Maintain respectful communication throughout the engagement.
5. Intellectual Property
Unless otherwise agreed, intellectual property created during an engagement (e.g., reports, frameworks, LinkedIn rewrites) remains the property of eRgroup Consulting until payment is received in full. Clients receive a licence to use the final deliverables for their professional or organisational purposes.
6. Limitation of Liability
While we take care to provide accurate, helpful, and professional services, outcomes (e.g., job offers, business leads, or organisational results) cannot be guaranteed. eRgroup Consulting is not liable for any indirect or consequential loss arising from the use of our services.
7. Governing Law
The laws of Queensland, Australia govern these terms, and any disputes will be subject to the jurisdiction of its courts.
8. Contact Us
For any questions about this Privacy Policy or Terms of Service, please get in touch with us at support@ergroupconsulting.com.